To report a lost or stolen credit card
To report a lost or stolen debit card
Debit card Fraud Alerts
**if you do not have a case number, stay on the line to be connected with a fraud specialist**
Debit card dispute
Nice Touch Plus
(413) 499-7233 or (413) 236-4007
Toll-free: (800) 207-5555 x. 4007
Please note: For your security, please do not send any confidential or sensitive information, such as your account number, social security number or card number.
Alternatively, you may use our secure messaging platform within Online Banking.