Online Banking users
If you are logging in to the new system for the first time,
your Member number is the ‘User ID’ and the last six (6) of your SSN or Tax ID is your ‘Password.’
You will be prompted to create a new password upon login.
Online Banking Questions? Please call 413-236-4000
We thank you for your patience and apologize as we are receiving a high volume of calls – you may experience a brief period of silence and music on hold while you wait for assistance. Thank you!

Contact Us

To report a lost or stolen credit card
1-800-558-3424

To report a lost or stolen debit card
1-877-262-1954

Debit card dispute
1-844-665-5272

PIN Change/Activation
1-800-757-9848

Nice Touch Plus
(413) 499-7233 or (413) 236-4007
Toll-free: (800) 207-5555 x. 4007

24-Hour Rate Phone
(413) 442-2662

Your questions and comments are important to us

(413) 236-4000

Toll-free: (800) 207-5555

Please note: For your security, please do not send any confidential or sensitive information, such as your account number, social security number or card number. 
Alternatively, you may use our secure messaging platform within Online Banking.