Contact Us

To report a lost or stolen credit card
1-800-558-3424

To report a lost or stolen debit card
1-877-267-1954

Debit card Fraud Alerts
1-800-262-2024
**if you do not have a case number, stay on the line to be connected with a fraud specialist**

Debit card dispute
1-844-665-5272

PIN Change/Activation
1-800-757-9848

Nice Touch Plus
(413) 499-7233 or (413) 236-4007
Toll-free: (800) 207-5555 x. 4007

Your questions and comments are important to us

(413) 236-4000

Toll-free: (800) 207-5555

Please note: For your security, please do not send any confidential or sensitive information, such as your account number, social security number or card number. 
Alternatively, you may use our secure messaging platform within Online Banking.