by Colleen Tressler
Consumer Education Specialist, FTC
Last fall, the FTC shut down an operation called Global Connect, which sent deceptive pop-up messages to people’s computers. The pop-ups claimed the computers had problems when they really didn’t, and the operators scared thousands of people into paying hundreds of dollars each for tech support services they didn’t need. We recently learned that some of these same people are getting called again. The callers claim to be working with the company the FTC shut down, sometimes using the name “Global Connect.” People report that the caller asks for remote access to their computer, either to reestablish service or to process a refund into the person’s bank account.
Don’t do it. Never give someone who calls you control of your computer. Instead, hang up and report it to the FTC. And, in this particular case, none of the companies involved in the FTC’s case against Global Connect should be calling you. They have no legitimate reason to call you – and, anyway, almost all of them are out of business. But, if you get one of these calls, be sure to tell the FTC.
Visit the FTC for information about how to spot and stop tech support scams, including what to do if you’ve already given a scammer your passwords or remote access to your computer.
IBM Trusteer issued a security alert regarding a new and dangerous financial malware variant currently named Goznym.
This malware, which is targeting banks and credit unions, attempts an account takeover of an end users online banking session in order to commit fraud. Infection methods usually include clicking on links in spam emails or opening infected MS Word documents.
The 2015 Medicare open enrollment period runs from October 15 to December 7. It’s the time when Medicare recipients can comparison shop and make changes to their plans. It’s also a time when scammers take advantage of older consumers.
Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency. Browse FTC scam alerts by topic or by most recent.
CO-OP Financial Services says there is a CO-OP Mobile text phishing scam affecting some credit unions in the country. This fraudulent attempt to capture account information is done with an automated SMS/text message referring to itself as CO-OP Mobile. The text message requests members to enter their account information (including ATM PIN number).
Members should avoid clicking links within the text messages and not respond to these messages that request account information.
We do NOT ask members for account information including ATM PIN numbers. Members that may have felt they have responded to this scam should change their password as well as their PIN immediately.
Be on alert. Stay informed. Protect yourself.
Knowledge is power when it comes to fraud prevention. Arm yourself with the tools to identify a fraud or scam and what to do if you become a victim of fraud. Select a topic to learn how to keep your money safe, protect your personal information and report a scam.