Contact Us

To report a lost or stolen credit card

To report a lost or stolen debit card

Debit card Fraud Alerts
**if you do not have a case number, stay on the line to be connected with a fraud specialist**

Debit card dispute

PIN Change/Activation

Nice Touch Plus
(413) 499-7233 or (413) 236-4007
Toll-free: (800) 207-5555 x. 4007

Your questions and comments are important to us

(413) 236-4000

Toll-free: (800) 207-5555

Please note: For your security, please do not send any confidential or sensitive information, such as your account number, social security number or card number. 
Alternatively, you may use our secure messaging platform within Online Banking.