While we are pleased to provide partial access to some of our offices, please know that online and telephone services are still the best ways for you to work with Greylock Insurance Agency, now and for the foreseeable future. These great services not only provide improved convenience, they also provide enhanced safety for you and our staff.

We are available Monday-Friday 8:30am-5:00pm at (413) 443-5943.

For Updated Office Hours:CLICK HERE

For Customer Updates:CLICK HERE

Available 24/7. Drop off payments at our Pittsfield - Allendale location or any Greylock Federal Credit Union night deposit box. These can be found at branches in Adams, North Adams, Great Barrington, Lanesborough and at Merrill Road in Pittsfield.


Our Mission

The Greylock Insurance Agency serves the insurance needs of individuals plus small & medium sized businesses throughout the Northeast. As a trusted insurance provider we are committed to finding the right fit for each customer through our complete line of asset protection products. As a subsidiary of Greylock Federal Credit Union we will add to the value Greylock provides to customers and credit union members.

IIABA best practices agency 2018Our Friendly, Knowledgeable Agents Make The Insurance Process Easy!

Visit any one of our seven convenient offices located across Western MA to speak with a staff member about your personal or business insurance needs. All of our locations are open Monday through Friday. To reach us after hours or on the weekends, please call (833) 991-1318.

Agency Officers

Lori Goodell

Lori Goodell

VP, Personal Lines
Email | (413) 236-4812

Jay Marion

Jay Marion

VP, Commercial Lines
Email | (413) 997-6350

About Greylock Insurance Agency

In 2004, Greylock Federal Credit Union, an independent company, wholly owned by its members, purchased a local independent insurance agency, Read Shaw Insurance. Having been in business since 1875, Read Shaw seemed the perfect fit to compliment Greylock’s commitment to Berkshire County. It quickly became clear that a broader footprint was needed in order to provide the “treat everyone better than they expect” level of service that is Greylock’s hallmark.  Expansion to North County was completed through the acquisition of Gallup & Casey Agency in June 2007. Gallup & Casey also had a long local history, having been in business for 27 years. That acquisition expanded Greylock Insurance Agency to Adams, North Adams and Williamstown. To complete county-wide coverage, Greylock opened an insurance location in December 2007, in Great Barrington. 

Through further growth and strategic planning, GIA is proudly the only truly county-wide insurance network in the Berkshires and now in Westfield, MA. We now serve over 10,000 personal and commercial customers through 7 offices and 29 insurance professionals. Greylock Insurance Agency has been recognized as a leader in the industry and is highly regarded by their carrier partners, reaching top achievement levels with many and serving as representatives on several of our Agent's Councils.

Table data for Staff Directory
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Allendale Office
5 Cheshire Road, Ste. 26
Pittsfield, MA

Heather Broyles
Account Manager
Email | (413) 997-6352

Heather Danylin
Insurance Services Specialist
Email | (413) 997-6357

Michael Delisle
Processing & Call Center Supervisor
Email | (413) 236-4097

Patricia DeMarsico
Account Manager
Email | (413) 997-6351

Julie Dieterich, CISR
Sales Manager
Email | (413) 236-4829

Dawn Espinola, CISR
Account Manager
Email | (413) 997-6354

Kris Frye
Account Manager
Email | (413) 749-8059

Lisa Gaudette
Junior Administrative Assistant
Email | (413) 236-4034

Rebecca Kelly, CISR Elite
Processing & Systems Manager
Email | (413) 997-6308

Yohmarie Melendez
Customer Service Coordinator
Email | (413) 997-6361

Denise Meranti
Customer Service Coordinator
Email | (413) 236-4819

Kelsey Rice
Customer Service Coordinator
Email | (413) 997-6332

Tricia Saunders
Account Manager
Email | (413) 997-6355

Jennifer Smith, CISR
Account Manager
Email | (413) 997-6358

West Street Office
150 West Street
Pittsfield, MA

Mark Amuso
Junior Account Manager
Email | (413) 997-6362

Hailey Lareau
Account Manager
Email | (413) 997-6322

Angela Larese, CISR Elite
Personal Lines Trainer/Sr. Account Manager
Email | (413) 236-4863

Julie Nichols, CIRS
Senior Account Manager
Commercial lines
Email | (413) 236-4818

North Adams Office
66 Main Street
North Adams, MA

Jacalyn Bullett
Account Manager
Email | (413) 749-8051

Charlene Cheesbro
Senior Account Manager
Commercial Lines
Email | (413) 749-8053

Nicole Sage
Account Manager
Email | (413) 997-6353

Williamstown Office
552 Main Street
Williamstown, MA

Andrew Alcaro, CLCS
Commercial Lines Producer
Email | (413) 749-8061

Amy Porio
Assistant Sales Manager
Email | (413) 236-4833

David Robert
Account Manager
Email | (413) 236-4107

Adams Office
2 Park Street
Adams, MA

Kathy Chenail, CISR
Account Manager
Email | (413) 749-8058

Carol Martin
Junior Account Manager
Email | (413) 997-6356

Great Barrington Office
325 Stockbridge Road
Great Barrington, MA

Jessica Havens
Account Manager
Email | (413) 429-8309

Westfield Office
30 Court Street
Westfield, MA

Amy Porio
Assistant Sales Manager
Email | (413) 236-4833

Taconic Insurance Partners LLC

In 2007, Greylock acquired North County insurance agency, Gallup & Casey. Through that acquisition, GIA gained a wealth of knowledge and experience with large commercial insurance through previous Gallup & Casey principals, David & Chris Casey. In 2014, in order to capitalize on their relationships with large commercial clients, they formed Taconic Insurance Partners, LLC (TIP), and became exclusive commercial producers for Greylock Insurance Agency.

Chris Casey - Taconic Insurance Partners LLC

Chris Casey

Taconic Insurance Partners LLC
(413) 749-8060

David Casey - Taconic Insurance Partners LLC

David Casey

Taconic Insurance Partners LLC
(413) 749-8050