While we are pleased to provide partial access to some branch lobbies, please know that online and mobile banking, drive-up and telephone are still the best ways for you to work with Greylock, now and for the foreseeable future. These great services not only provide improved convenience, they also provide enhanced safety for you and our staff.

We are available 24/7 at (413) 236-4000

For Updated Branch Hours CLICK HERE

For Member Updates CLICK HERE

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The Greylock Vision

Our vision is to enable our community to thrive.

“I believe our community can truly thrive only when everyone in our community can thrive.” ~John Bissell

At Greylock, we are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community. The work includes training, product development, partnerships, education and community investments. Knowing that systemic change takes time, we have invested in a multi-year set of initiatives across our organization and across the communities we serve. We are 100% committed to this vision, which will enable our community to thrive.

Here is some of the work currently being done at Greylock. 

Organizational Education and Training

“Be the change you wish to see in the world.”

~Mahatma Gandhi (1869 –1948)

We understand that any change, any improvements, need to start with us. Our IDEA principles support Greylock’s vision and goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

Highlights of our internal activities to date include:

  • Improved recruitment and retention programs to more than double the percentage of minority employees over the past 5 years.
  • Contracted with Multicultural BRIDGE to train all staff, management and Board on IDEA.
  • Formed an internal Cultural Advisory Committee to advise internal processes, policies, and practices.
  • Created a Community Development Advisory Committee that includes representatives from the community who are multi-cultural, gender and age diverse, as well as of varied physical abilities.
  • Charged the Senior Team and key staff with studying the book “The Color of Money - Black Banks and the Racial Wealth Gap” by Mehrsa Baradaran.
  • Implemented ongoing training for our Certified Credit Union Financial Counsellors on demonstrating care and compassion across the entire socio-economic spectrum, by focusing on diversity, inclusion, referring local services, communication style, empathy, products, credit, budgeting and partner programs.

Community Support

“Never doubt that a small group of thoughtful committed citizens can change the world; indeed, it is the only thing that ever has.”

~Margaret Mead (1901-1978)

Knowing that real change is hard, we have partnered with many wonderful organizations that are similarly committed to helping our community to thrive. We believe in putting our money where our mouth is and have provided multi-year monetary support to a variety of partners supporting youth and education – such as Berkshire County Head Start and Gladys Allen Brigham Community Center; social justice organizations like NAACP, Berkshire Immigrant Center and BRIDGE; celebrating our regional heritage through W.E.B. Du Bois’ Educational Series; and promoting anti-racism initiatives like the MCLA Conference on Diversity, Equity and Inclusion. We are also proud to partner with organizations that promote accessibility for all, like BCARC and CATA.

For more information on our Community Support efforts, please see Charitable Contributions.

Community Development and Lending Initiatives

“Life’s most persistent and urgent question is, ‘what are you doing for others?’”

~Martin Luther King, Jr. (1929 –1968)

Greylock has long been a supporter of organizations that help our community to grow and thrive. In 2019, we doubled-down on that commitment by adding a new Community Empowerment Center within our newly remodeled Kellogg Street branch in Pittsfield.

Here is a small sampling of our efforts in the area of community development and lending:

  • Offer free financial coaching to members and non-members
  • Provide referrals to “wrap-around” services with partner organizations
  • Maintain low personal loan rates
  • Conduct First Time Home Buyer Seminars in English and Spanish
  • Develop New Road Loan programs to help credit challenged borrowers get reliable transportation
  • Establish Community Development Loan programs based on ability to pay, not a credit score
  • Partner with BCAC and Construct to offer emergency micro-loans
  • Create Lifeline and Safety Net Loans
  • Issue generous fee waivers with overdrafts
  • Enable members to access secured loans and Visa cards to establish/build credit
  • Support free access to Banzai financial education in grades 3 thru 12 in every school in Berkshire County
  • Supply GreenPath Financial Wellness free coaching and debt management services free for all members
  • Conduct educational seminars at local schools, colleges, churches and various community organizations