CUSTOMER ALERT
All Greylock Insurance Agency offices are closed for walk-in business until further notice.
We are available Monday-Friday 8:30am-5:00pm at (413) 443-5943.

For Customer Updates:CLICK HERE



DEPOSITORY/DROP BOX
Available 24/7. Drop off payments at our Pittsfield - Allendale location or any Greylock Federal Credit Union night deposit box. These can be found at branches in Adams, North Adams, Great Barrington, Lanesborough and at Merrill Road in Pittsfield.

Customer Communications

DATE: APRIL 23, 2020

The Massachusetts Association of Insurance Agents (MAIA) has compiled a list of Massachusetts Auto Insurance refunds available in response to COVID-19.
Click the link below to see if your carrier is listed. For additional questions, please contact your insurance carrier directly, or call us at (413) 443-5943.

COVID-19 MA Auto Insurance Update

DATE: APRIL 1, 2020

Federal Tax Filing Deadline

In response to COVID-19, the IRS has extended the federal tax filing deadline to July 15, 2020. In addition, the Coronavirus Aid, Relief and Economic Security Act (CARES) was signed into law.

Financial coaches are here for you.

If you need help creating a budget, rebuilding credit or figuring out how to handle unforeseen expenses, our team of certified financial coaches is here for you. Call us today at (413) 344-1026.

We also have online education tools available thought our financial wellness partner, GreenPath. Click here to learn more or you can call GreenPath at (877) 337-3399.

MARCH 30, 2020

Thank you for your patience while we’ve had to temporarily shut down our office lobbies.

We know many of you have been using the Greylock Federal Credit Union drive up lanes to pay your bills. Here are ways you can make a payment and file a claim without waiting in the drive up line:

ONLINE

You can make payments and file claims through these handy insurance carrier links:

Make a Payment File a Claim

DEPOSITory/Drop BOX

Available 24/7. Drop off your payment at our Pittsfield - Allendale location or any Greylock Federal Credit Union night deposit box. These can be found at branches in Adams, North Adams, Great Barrington, Lanesborough and at Merrill Road in Pittsfield

Remember, you can still reach us by phone Monday-Friday 8:30am-5:00pm at (413) 443-5943
Thank you and stay safe!


  • UPDATE: MARCH 18

    MARCH 18, 2020

    While we are temporarily closing our Greylock Insurance Agency offices, we are still here and ready to serve you!

    We are available by telephone at (413) 443-5943 during regular business hours to provide full service. However, we do encourage customers to use remote services whenever possible. Portals to your insurance provider are available on our website under Customer Services. You can make payments and file claims through these links.

    The following is a list of temporary insurance office closings:

    • Tuesday, 3/17 Great Barrington, Williamstown and Westfield
    • Wednesday, 3/18 Adams
    • Friday, 3/20 West Street and Allendale Shopping Center offices in Pittsfield, and Ashland Street in North Adams
  • UPDATE: MARCH 17

    MARCH 17, 2020

    To all Greylock Insurance Agency customers,

    I sincerely appreciate your patience and loyalty as we all work through this very challenging pandemic. We are working with regional officials and taking direction from the CDC so we can do our part to lessen the impact of the COVID-19 virus.

    In support of the President’s declaration of a national state of emergency and Governor Baker’s request for social distancing, we have begun closing our offices to walk-in business. Our offices in Great Barrington, Westfield and Williamstown closed today and all offices will be closed to the public by Friday.

    We are still here and ready to serve you!

    We are available by telephone at (413) 443-5943 during regular business hours to provide full service. However, we do encourage customers to use remote services whenever possible. Portals to your insurance provider are available on our website under Customer Services (www.greylockinsurance.com). You can make payments and file claims through these links.

    The health and wellness of our customers and staff is our top priority. We look forward to the time when we can fully reopen for direct service. Thank you again for your patience.

    Best wishes!

    Lori Goodell
    Vice President, Personal Lines Sales and Services
    Greylock Insurance Agency

  • UPDATE: MARCH 16

    MARCH 16, 2020

    Effective March 17, the following Greylock Insurance Agency lobbies will be closed for walk-in business until further notice: Great Barrington, Westfield and Williamstown.

    Payments will be accepted at the Great Barrington Credit Union branch drive-up.

    Greylock representatives are available by phone Monday-Friday 8:30am-5:00pm at (413) 443-5943.

    Greylock Insurance Agency’s in-branch offices will follow the lead of their respective Credit Union branch.
    At Greylock Insurance Agency, the health and wellness of our customers and staff is our top priority.
    We are working with regional officials and taking direction from the CDC so that we can do our part to lessen the impact of the COVID-19 virus.

    We encourage customers to use remote insurance services whenever possible such as company websites, portals and online payment and claims services. You can find this information under Customer Service.

  • UPDATE: MARCH 11

    MARCH 11, 2020

    At Greylock Insurance Agency, the health and wellness of our customers and staff is our top priority.

    We are working with regional officials and taking direction from the CDC so that we can do our part to lessen the impact of the COVID-19 virus.

    We encourage customers to use remote insurance services whenever possible such as company websites, portals and online payment and claims services. You can find this information under Customer Service at www.greylockinsurance.com

    Greylock representatives are available Monday-Friday 8:30am-5:00pm at (413) 443-5943.