February 15, 2017 – Pittsfield – Greylock Federal Credit Union (GFCU) has announced the promotions of Brad J. Felix to Assistant Vice President, Business Banking Officer and Mark Kaley to Member Service Contact Center Manager.
Felix has served in the Business Banking department since 2008. In his new role, he will be responsible for helping Credit Union Members with business loans and other financial products and services. Kaley was previously Contact Center Supervisor, helping oversee 70% of all incoming calls and contacts to the credit union, including all internet banking inquiries.
“This is a well-deserved promotion for Brad,” said Jodi Rathbun-Briggs, Greylock Federal Senior Vice President/Chief Lending Officer. “His hard work and excellent service skills have helped the Business Banking department develop strong partnerships with our customers and advance the Credit Union’s vision of helping our community to thrive. We congratulate Brad on his promotion.”
“Mark’s well-deserved promotion recognizes his continued leadership of the Contact Center and dedication to the member experience,” said John L. Bissell, Greylock Federal President/CEO. “Mark’s steady supervision has resulted in continuing high levels of service even as our Contact Center sees significant increases in Member call volume as new products are released and our Member base expands.”
Brad Felix, Assistant Vice President, Business Banking Officer
After graduating from MCLA in 2006 with a bachelor’s degree in business administration, Felix worked in Loan Services at Greylock for one year, and then moved to Business Banking. He is a 2012 graduate of Berkshire Leadership Program, and a 2013 recipient of the Berkshire Trendsetter award as a Young Professional Making a Difference. Felix was honored with Greylock’s Bee’s Prendergast award for exemplary service in 2014. He is a former Chair of the Berkshire Young Professionals and has been Chair of the logistics committee for the Northern Berkshire Relay for Life for 8 years. Felix also volunteers as a member of the Pittsfield Rotary Foundation.
Mark Kaley, Member Service Contact Center Manager
Kaley joined Greylock in the Contact Center in 2008. He is a volunteer coach with the Dalton C.R.A. as well as a member of the town’s Baseball Board. He also serves as a member of the Robert “Boog” Powell memorial committee which raises money for the youth of Dalton. Kaley was Greylock’s co-chair for their 2016 internal United Way Campaign and a campaign executive for the United Way during their 2012 Work Place campaign. He currently officiates high school soccer and basketball in Berkshire County. Kaley, a native of Dalton, resides there with his wife Nichole and two children, Timothy and Samantha.
Greylock Federal Credit Union (GFCU) has announced the promotion of Brad J. Felix to Assistant Vice President, Business Banking Officer.
Greylock Federal Credit Union (GFCU) has announced the promotion of Mark Kaley to Member Service Contact Center Manager.