WE'RE HERE FOR YOU

While we are pleased to provide partial access to some branch lobbies, please know that online and mobile banking, drive-up and telephone are still the best ways for you to work with Greylock, now and for the foreseeable future. These great services not only provide improved convenience, they also provide enhanced safety for you and our staff.

We are available 24/7 at (413) 236-4000

For Updated Branch Hours CLICK HERE

For Member Updates CLICK HERE

For Business Member Updates CLICK HERE

Debit Card Fraud Alerts

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Our text alert service allows you to instantly keep tabs on suspicious card activity.

We want to make sure that using your debit card is always as safe and convenient as possible. That's why we use text alerts as part of our ongoing fraud monitoring program.

two way text debit card fraud alerts

HOW IT WORKS:

If our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.

If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.

GETTING STARTED:

If we have your phone number on file, you don't have to do anything. It's really that easy. If there is suspicious activity, we'll send a text alert right away. 

To verify or update your mobile phone number, call us at (413) 236-4000.

HELPFUL TIPS

Update your contact information.

Notify us when you travel.

Never provide personal information through text message or email.