HOW IT WORKS:
If our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
If we have your phone number on file, you don't have to do anything. It's really that easy. If there is suspicious activity, we'll send a text alert right away.
To verify or update your mobile phone number, call us at (413) 236-4000.
Update your contact information.
Notify us when you travel.
Never provide personal information through text message or email.