We're Here For You

We are available 24/7 at (413) 236-4000


West Street, Pittsfield - Elm Street, Pittsfield - 
Kellogg Street, Pittsfield - Park Street, Adams
Ashland Street, North Adams - Main Street, Williamstown
Stockbridge Road, Great Barrington

Shared Branching services are temporarily suspended at Greylock branches.

For Member Updates CLICK HERE.

For Business Member Updates CLICK HERE.

Member Updates

DATE: JULY 3, 2020

When we begin to gradually increase access to our branch lobbies over the coming days and weeks, our members’ and employees’ wellbeing will be our number one priority. Masks and proper social distancing will be required, lobby hours will be reduced, and we will limit the number of people allowed into the branch at any one time.

While we are pleased to provide partial access to some branch lobbies, please know that online and mobile banking, drive-ups and telephone are still the best and safest ways for you to work with Greylock, now and for the foreseeable future.

Here is a short video showing what the lobby experience might be like once they become available.

DATE: JUNE 5, 2020

Economic Impact Payment Prepaid Debit Card

You may have recently received an Economic Impact Payment prepaid debit card from the government in the mail. This is money for you under the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

Learn more about the prepaid debit cards

DATE: MAY 20, 2020

Through April 20, 2021, Experian, TransUnion and Equifax will offer all U.S. consumers free weekly credit reports through AnnualCreditReport.com to help protect individual’s financial health during the sudden and unprecedented hardship caused by COVID-19.

  • UPDATE: APRIL 14, 2020

    The Economic Stimulus checks could be coming your way this week.

    The IRS is committed to helping you get your Economic Impact Payment as soon as possible. The payments, also referred to by some as stimulus payments, are automatic for most taxpayers. Click here to learn more.

    Tips On How To Best Use Your Economic Stimulus Check

  • UPDATE: APRIL 9, 2020

    Attention Parents & Caregivers:

    It can be tough to split your time and energy between homeschooling and parenting. Greylock’s Banzai learning can help provide independent, interactive learning and financial literacy that’s fun. All you have to do is help them set up their free access.

    Junior (ages 8-12) Teen (13-18) Plus (16+)

  • UPDATE: APRIL 3, 2020

    Business Banking Members

    New loan programs from the Small Business Administration (SBA) are available now.

    Click here to learn more

  • UPDATE: APRIL 1, 2020

    DATE: APRIL 1, 2020

    Federal Tax Filing Deadline

    In response to COVID-19, the IRS has extended the federal tax filing deadline to July 15, 2020. In addition, the Coronavirus Aid, Relief and Economic Security Act (CARES) was signed into law.

    Avoid The Drive Up Lines!

    Here are some ways you can access financial services without waiting at the drive up.

    Click here for Tips to Avoid The Drive Up Lines

    Financial coaches are here for you.

    If you need help creating a budget, rebuilding credit or figuring out how to handle unforeseen expenses, our team of certified financial coaches is here for you. Call us today at (413) 344-1026.

    We also have online education tools available thought our financial wellness partner, GreenPath. Click here to learn more or you can call GreenPath at (877) 337-3399.

  • UPDATE: MARCH 20, 2020

    DATE: MARCH 20, 2020

    Branches with Drive Ups

    TALK TO US. We understand the financial burdens this crisis is causing. Help is just a phone call away. While our branches are temporarily closed, many of our team are now working the drive ups and phones to make sure you get the same responsive service you’re used to. We may have solutions to your unique situation. Call us now at (413) 236-4000. We’re available 24/7.

    We're here for you.

    Here is a list of Greylock branches with drive ups and their hours:





    GREYLOCK Pittsfield OFFICEs

    Greylock’s Annual Meeting scheduled for Tuesday, March 24th has been postponed until further notice.

  • UPDATE: MARCH 18, 2020

    DATE: MARCH 18, 2020

    Access to cash and financial services is still fully available. While our branch lobbies are temporarily closed, drive-up facilities and ATMs are open for business, and you can reach us by phone 24/7 at (413) 236-4000. Plus, you can perform nearly every transaction with onlinemobile and telephone banking services.

    Please visit this page often for a list of our current announcements. We're here to help you!

    Branch Access:

    Our Williamstown lobby, Adams lobby, BMC Branch at the Warriner Building, Lenox branch and Lanesboro branch have suspended services until further notice. ATMs and drive-ups are still OPEN (where available).

    Effective Thursday, March 19:

    We will be suspending services at our Lee branch, Merrill Road branch and Elm Street lobby. ATMs and drive-ups will remain OPEN (where available).

    Effective Friday, March 20:

    We will be suspending services at our North Adams lobby, Great Barrington lobby, Kellogg Street lobby, West Street lobby, and Allendale Shopping Center offices. All ATMs and drive-ups will remain OPEN.

    Greylock’s Annual Meeting scheduled for Tuesday, March 24th has been postponed until further notice.

    Please visit this page daily for updates, enhancements and access information! We will continue to update this page as this continues. Thank you for understanding!

  • UPDATE: MARCH 17, 2020

    DATE: MARCH 17, 2020

    Branch Lobbies Closing Temporarily - Drive-Ups Will Remain Open

    Thank you for your patience and loyalty as we all work through these challenging times.

    In light of announcements from government officials requiring widespread facility closures, we have begun decreasing access to our branch lobbies and plan to have all lobbies shut down by the end of the week.

    Full access to cash and financial services is still available. While our branch lobbies are closing, drive-thru facilities and ATMs are open for business, and you can reach us by phone 24/7 at (413) 236-4000. Plus, you can perform nearly every transaction with our onlinemobile and telephone banking services.

    The following is a list of branch and lobby closings (this list is subject to change):

    • Tuesday, 3/17 Lanesboro branch and Lenox branch
    • Wednesday, 3/18 Adams lobby, BMC Branch at the Warriner Building and Williamstown lobby
    • Thursday, 3/19 Lee branch, Merrill Road branch and Elm Street lobby in Pittsfield
    • Friday, 3/20 West Street and Kellogg Street lobbies in Pittsfield, Great Barrington lobby and North Adams lobby

    We are also temporarily closing our Greylock Insurance Agency offices. Agents can be reached during regular business hours at (413) 443-5943 or at www.greylockinsurance.com.

    The following is a list of insurance office closings:

    • Tuesday, 3/17 Great Barrington, Williamstown and Westfield
    • Wednesday, 3/18 Adams
    • Friday, 3/20 West Street and Allendale Shopping Center offices in Pittsfield, and Ashland Street in North Adams

    For regular updates, please check back here! Thank you.

  • UPDATE: MARCH 16, 2020

    DATE: MARCH 16, 2020

    To all Greylock Members,

    I sincerely appreciate your patience and loyalty as we all work through this very challenging coronavirus pandemic.

    In light of the national state of emergency declared by the President, and Governor Baker’s announcement about widespread closures, we will begin decreasing access to the lobbies of our locations this week. Please plan to use available drive-up windows for the foreseeable future. Plus, Members may use our online services, 24/7 telephone access and ATM services.

    Effective Tuesday, March 17, we will close our Lenox and Lanesboro branches until further notice. Please refer to this page for the latest daily updates.

    Greylock Insurance Agency is available during regular business hours by telephone only. Please call (413) 443-5943 to reach an agent or go to their website at www.greylockinsurance.com

    We very much look forward to the time when we can fully reopen for direct service.

    Thank you for your patience.

    Best wishes!

    John L. Bissell
    President & Chief Executive Officer
    Greylock Federal Credit Union

  • UPDATE: MARCH 11, 2020

    DATE: MARCH 11, 2020

    At Greylock Federal Credit Union, the health and wellness of our members and staff is our top priority. We are working with regional officials and taking direction from the CDC so that we can do our part to lessen the impact of the COVID-19 virus.

    We’re taking a common sense approach that includes the following:

    • We encourage members to use our remote banking services whenever possible. Greylock’s onlinemobile and telephone banking services allow Members to do nearly everything they need from home. We ask that you please consider using ATMs to access your cash. Greylock representatives are available 24/7 at (413) 236-4000.
    • Our facilities team is making every effort to deep clean and sanitize branches, workspaces, common areas and regularly touched surfaces. Still, please exercise care and common sense when visiting us in person.
    • We appreciate the patience and understanding of our Members as it is likely that some services will be disrupted at times.

    We will continue to keep you updated as we respond to changing conditions. We will all get through this together!