While we are pleased to provide partial access to some branch lobbies, please know that online and mobile banking, drive-up and telephone are still the best ways for you to work with Greylock, now and for the foreseeable future. These great services not only provide improved convenience, they also provide enhanced safety for you and our staff.

We are available 24/7 at (413) 236-4000

For Updated Branch Hours CLICK HERE

For Member Updates CLICK HERE

For Business Member Updates CLICK HERE

Tips to Avoid the Drive Up Lines

Thank you for your patience while our branch lobbies are closed. Here are some helpful hints to help you avoid the long drive up lines while our branches remain temporarily closed.

Depository/Drop Box

Available 24/7. These drop off locations allow for many non-cash transactions:

  • Loan/Mortgage/VISA Payments – Please write the account to be paid and your name and phone number onto an envelope and place the check inside.
  • Check Deposits - Please write the account # to deposit into and your name and phone number on an envelope and place the check inside.
  • Insurance Payment - Please write the policy number(s) to be paid and your name and phone number on an envelope and place the check inside.
  • Available at the following branches: Adams, North Adams, Great Barrington, LanesboroughMerrill Road in Pittsfield and at Greylock Insurance Agency - Allendale Shopping Center in Pittsfield.


  • Withdraw cash
  • Deposit Checks and Cash (No coins)
  • Transfer Money
  • Check Account Balances

Online and Mobile Banking

We offer a variety of FREE, safe and easy ways for you to pay bills, make deposits, transfer money and more, right from your home computer, tablet or smartphone.

greylock federal credit union online banking and mobile banking

  • Loan/Mortgage/VISA Payments
  • Remote Deposit Capture – Deposit checks using your smart phone
  • Transfer Money
  • Check Account Balances
  • Online Bill Pay
  • Person to Person payments (using Popmoney) with your smart phone
  • Apply for loans, mortgages and credit cards
  • Much More

Need help? Check out our tutorial videos by clicking here!

Telephone Banking (Nice Touch Plus®)

Now almost all of your banking can be done anywhere with the aid of a touch-tone telephone. With Nice Touch Plus you can still use traditional touch-tone keys as well as vocal commands.

NICE TOUCH PLUS: (413) 499-7233 OR (413) 236-4007
If you are outside of the (413) area, please call toll-free: (800) 207-5555 x4007


  • Inquiries and Balance Information.
  • Histories on individual checks cleared, total payroll deposit, and withdrawal and deposit histories on your accounts.
  • Transfers between accounts and transfers to pay loans.
  • Loan Payment Transfers - Get balance information on installment loans and mortgages, then make your payments from Shares or Checking.
  • Current Credit Union Certificate and Loan Details - Keep up-to-date on Greylock's most current CDs, IRAs, Financing Options and even calculate your loan payments.