While we are pleased to provide partial access to some branch lobbies, please know that online and mobile banking, drive-up and telephone are still the best ways for you to work with Greylock, now and for the foreseeable future. These great services not only provide improved convenience, they also provide enhanced safety for you and our staff.

We are available 24/7 at (413) 236-4000

For Updated Branch Hours CLICK HERE

For Member Updates CLICK HERE

For Business Member Updates CLICK HERE


Make Your Greylock Loan/Mortgage Payments Online Anytime, Anywhere

Why call us on the phone, mail a check, or travel to a branch to make a Greylock loan or mortgage payment? Now you can easily pay online with Mobile Banking, Online Banking, or our Bill Matrix Online Payment System.


Simply transfer from your Greylock deposit account to your Greylock loan using the Transfers menu option. Not an Online Banking user? Click here to enroll now!


Click on the "Make a Payment" button to get started.

  • Pay as a "Guest" for a one-time payment
  • Register as a "User" for ongoing use and additional features
  • Pay with funds, or a debit card from a financial institution other than Greylock
  • When making a payment from your outside checking or savings be sure to have the account number and routing number of the financial institution

Additional benefits of Bill Matrix when you register as a “User”:

  • See a History of your payments
  • Set up Reminder messages to notify you when a payment is due
  • Schedule your payment for now or later
  • Set up recurring payments to send an amount automatically

NEED HELP? Watch our short instructional video.

Interactive Video Player

Loan payoffs are not permitted through BillMatrix. Please call (413) 236-4000 to pay off your loan.

Please note: If you call Greylock to make a payment over the phone, you may be subject to a $7.50 fee.